1. Introduction
JOHORA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information
- Phone Number: Required for account registration and OTP verification.
- Name and Email: Used for your profile and communication.
- Gender: Optional profile information.
- Profile Photo: Optional profile image.
2.2 Vehicle Information
- Car brand, model, color, and plate number for service delivery.
2.3 Location Data
- Service Location: The location you provide for car wash service delivery.
- Live Location (Washers): Real-time GPS data for service providers during active bookings to enable live tracking.
2.4 Payment Information
- Payment transaction details are processed through secure third-party payment gateways. We do not store your full credit card or bank account details on our servers.
2.5 Usage Data
- Booking history, service preferences, and app usage patterns.
- Device information (type, operating system, unique device identifiers).
3. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your account.
- To process and fulfill car wash bookings.
- To enable real-time tracking between customers and service providers.
- To process payments and generate invoices.
- To send booking confirmations, status updates, and service notifications.
- To enable the gift voucher feature.
- To improve our services and user experience.
- To respond to customer support requests.
- To comply with legal obligations.
4. Information Sharing
We do not sell your personal information to third parties. We may share information in the following circumstances:
- Service Providers: Your name, phone number, vehicle details, and service location are shared with assigned washers to fulfill your booking.
- Payment Processors: Transaction data is shared with our payment gateway partners to process payments securely.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental authority in the Kingdom of Saudi Arabia.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encrypted data transmission (HTTPS/TLS).
- Secure token-based authentication (JWT).
- Access controls and role-based permissions.
- Regular security assessments.
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Booking history and transaction records are retained for a minimum period as required by Saudi Arabian commercial law.
If you delete your account, we will deactivate it and remove your personal data within 30 days, except where retention is required by law.
7. Your Rights
You have the right to:
- Access your personal data through your profile in the app.
- Update or correct your personal information.
- Delete your account (via the app or by contacting support).
- Opt out of promotional communications.
- Request a copy of your personal data.
8. Push Notifications
We may send push notifications for booking updates, payment confirmations, and promotional offers. You can manage notification preferences in the app settings or through your device settings.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@johorasa.com
- Phone: +966 56 980 7440
- Address: Cross 10/15, Rakah Street, Subekha Al Janubiyah, Al Khobar, KSA-34611